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Alternative ways to address any health issues can be found at

Abuse on Social Media

More and more patients are using Social Media sites to air their complaints about the Practice.  If a patient has a genuine complaint can we ask that you please speak to us personally about it so we can investigate to see if it is something that can be changed to help improve our service.  


NHS Fife operates a zero tolerance policy to abuse. 


Due to the high demand, prescription requests will now be available to collect from the pharmacy at least 5/7 working days from requesting it.


ORDER BEFORE                                       COLLECT AT CHEMIST (unless stated otherwise

3 PM MONDAY                                        AFTER 3 PM THE FOLLOWING MONDAY

3 PM TUESDAY                                        AFTER 3 PM THE FOLLOWING TUESDAY

3 PM WEDNESDAY                                 AFTER 3 PM THE FOLLOWING WEDNESDAY

3 PM THURSDAY                                     AFTER 3 PM THE FOLLOWING THURSDAY

3 PM FRIDAY                                            AFTER 3PM THE FOLLOWING FRIDAY            

Please order via the web site  or


 For those who don’t have internet access we will accept prescription requests via our New Secured Prescription Box in the foyer of the surgery.



Flu Vaccinations and COVID-19 Booster Vaccinations will be delivered by the central hub again this year.

If you are eligible, you will receive a letter.

For more information please go to or telephone 0800 030 8013

Patients will receive an appointment letter as they become eligible. The letter will detail their appointment date, time and where to attend.  If patients have any difficulties attending on the date provided, please do not call the practicewe cannot re-arrange your appointment.  Please call the national number detailed on your letter.

If you receive a letter with an appointment date and time and feel that you cannot attend due to being housebound, please do not call the practice. Please telephone the national number detailed on your letter 0800 030 8013 to discuss your personal requirements in the first instance with the vaccination team.

The practice will continue to keep our patients updated as we receive more information.


The practice is receiving a large number of requests about COVID vaccination certification or COVID passports.  Please DO NOT contact the practice to ask for a COVID vaccination passport or status certificate - we are not able to provide any standard document.  International certification standards have not yet been agreed.  The Scottish Government is working to support the re-opening of international travel once it is safe to do so and they are working with the other UK nations and the World Health Organisation to agree on potential future COVID certification requirements for international travel.

We will keep our patients updated as soon as we know more.

Medical photography

During your telephone consultation, a GP or other healthcare professional may request you to take a picture if you have for instance, a rash.

The practice has a dedicated email address for sending any medical photographs too securely.  If you are asked to submit a photograph, you will be directed to our website. Please use the email link below. When preparing to send the picture, please ensure that in the subject column you detail your CHI number / date of birth and the name of the GP / healthcare professional who has requested the picture. Once you have attached the picture, please write a brief description, i.e. "picture of rash on right arm" before sending. PLEASE DO NOT SEND IN PICTURES UNLESS YOU HAVE BEEN ASKED TO DO SO OR HAVE A TELEPHONE APPOINTMENT ALREADY BOOKED.  

Annual Reviews

Please note due to COVID-19 we are currently only doing urgent/necessary reviews as per the GP/Clinician. If you require any more information regarding this please contact the surgery.

Further Information

Some screening services have been temporarily suspended, for more information please follow this link

Further information regarding Coronavirus can be found at

If you do not have symptoms but are looking for general information, please contact the helpline on 0800 028 2816.

Information in 32 different languages 


If you require a fit note while you are self isolating there is no requirement to contact the practice, please follow this link


Face Coverings

For children under 5 years of age or those with particular health conditions who cannot put on, wear or remove a face covering because of any physical or mental illness or impairment or disability or without severe distress and exemption applies.  There is no requirement to obtain evidence in the form of a letter from a doctor or government that you are exempt.  If you have a condition which means you cannot wear a face covering you need only advise that you cannot wear a face covering because you are exempt for one of the reasons listed above.

For more information please visit:



TEXT REMINDER SERVICE will be unavailable until further notice.


First Contact Specialist Physiotherapist - Not for under 16's

This is a new service available at the Surgery from the 1st of July. For simple muscle strains, including neck, shoulder, back and knee pain. Arthritis, tennis elbow and post Orthopaedic Surgery. For more information or to book an appointment. Please contact the Surgery, no need to see a GP first.


Specialist Mental Health Nurse - Not for under18's

This is a new service available at the Surgery for any Mental Health Issues, anxiety/depression. No need to see the GP first. Please contact the surgery for more information or to book an appointment.


Phone  0800 917 9390 to speak to The Musculoskeletal (MSK) Helpline.

This service is for self care advice and referral into Physiotherapy services if required for adults aged 16 years and over.

There is no need to book an appointment with your GP prior to phoning this service.

Trained advisors are available to speak to you Monday - Friday 9am - 5pm

or visit

Please help us and other patients by cancelling an appointment you no longer require.

Cancellations can be made by phoning the surgery on 01383 880511

or by sending an e-mail (e-mail to be received before 8am on the day of the appointment you wish to cancel)  - please include your name, date of birth and the date/time of the appointment.

SPIRE - important patient information 

Scottish Primary Care Information Resource

The way information from GP records is used to help plan health and care services in Scotland is improving.

Being able to use this information will mean NHS Scotland can improve the quality of care, better plan services for people with health needs and support research into new treatments.

You have a choice about your patient record being used in this way. To find out more got to or call NHS inform on 0800 22 44 88.


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